I have not received my order: We have a maximum of up to 60 days in case of not receiving the item we would proceed to refund the amount.
In specific periods of high demand orders may be delayed.
Section 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email.
When you browse our store, we also automatically receive the internet protocol address of your computer (IP)
in order to provide us with information that helps us to know about your browser and operating system.
Email marketing: With your permission, we can send you emails about our store, new products and other updates
Section 2 - CONSENT
How do they get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you accept the collection and use for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
Section 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - SECURITY
Your data and your browsing are encrypted while browsing our store that has an SSL certificate. This certificate allows secure payment.
We have the safest and most used payment platforms in the world and comply with all the security measures that its use requires. Currently we have two online payment methods Stripe and Paypal, both accept payment by card and using a secure protocol.
SECTION 5 - THIRD PARTY SERVICES
In general, third-party providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide for transactions related to purchases.
For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.
In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you want to proceed with a transaction that involves the services of a third-party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.
As an example, if you are in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Law.
When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend you read their privacy regulations.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that there is no loss of improperly, misuse, access, disclosure, alteration or destruction thereof.
If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and is stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards accepted by the industry.
Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.
_session_id, unique token, sessional, Allows prestashop to store information about your session (referrer, landing page, etc).
_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_presta_uniq, no data held, expires midnight (relative to thand visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - CONSENT AGE
By using this site, you declare that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us your consent to allow any of your dependents minors use this site.
If our store is acquired or merged with another company, your information can be transferred to the new owners, so that we can continue selling you products.
QUESTIONS AND CONTACT INFORMATION
If you want to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information contact our Privacy Compliance Officer firstname.lastname@example.org